For Employers

  • PromisePoint Advocacy is a direct-access victim advocacy service built specifically for employees experiencing domestic violence, stalking, or other personal crises. We provide crisis intervention, safety planning, and guidance through protection orders, while also connecting individuals to legal and housing resources.

    Unlike traditional EAPs, which tend to generalize support, PromisePoint delivers targeted, long-term case management. Our services are confidential, trauma-informed, and available to every employee—from frontline workers to executive leadership.

    Employees can reach out from work or home—whenever it’s safe for them—without involving their direct supervisor or HR. Everything is tailored to the victim’s specific needs, so they feel safer at home and in the workplace.

    At its core, PromisePoint exists to protect your people while reducing your organizational risk. We’re not just here for your employees—we’re here for you, too

  • Traditional EAPs are built to be broad—they cover a lot of ground, but they’re rarely specialized. They don’t offer direct, long-term case management for victims of abuse, and in many cases, they’re still tied to the employer’s internal structure, which can deter someone from reaching out.

    We eliminate that barrier. Employees don’t need to explain what happened to HR or go through multiple channels to get help. With PromisePoint, they connect with us directly—completely confidentially—and get immediate access to advocacy, safety planning, and resource navigation.

    That level of privacy and immediacy doesn’t exist in most EAPs. But it’s the difference between silence and safety.

  • Some of us worked directly in this field for over two years as a victim advocate or related positions, supporting clients through legal processes, crisis intervention, safety planning, housing support, courtroom accompaniment, and long-term case management. We’ve referred clients to trauma-informed therapists, built personalized safety plans, and helped them navigate some of the most complex—and dangerous—moments of their lives.

    What sets us apart isn’t just professional experience—it’s personal. Some of us are also survivors. We know firsthand how difficult it is to ask for help, especially in a world that doesn’t always make it safe to do so. That insight drives the way we’ve built PromisePoint—from a place of compassion, clarity, and professional structure.

    This isn’t just what we do. It’s what we’re meant to do.

  • We understand the desire to start small, but PromisePoint is structured to be most effective when offered company-wide. Victimization doesn’t follow department lines—so limiting access could prevent someone who needs help from reaching us.

    Our goal is to make the transition easy and measurable—but always ensure that the employees who need us can reach us. That’s where the value lives.

  • We don’t run pilots because the stakes are too high. Imagine a victim reaches out during a trial window, trusts us, starts the process—and then the contract ends because someone in corporate thought the ‘engagement metrics were soft.’ What happens to them? What message does that send your workforce?

    We work with companies who are committed—not curious. If you’re not ready to fully invest in protecting your people, we completely respect that—but we’re not the right partner for you right now.

  • We don’t offer refunds based on utilization because the value of PromisePoint lies in access, protection, and liability prevention—not just usage volume.

    Similar to other insurance or safety-based services, the return on investment comes from knowing your employees had access to confidential, trauma-informed support at any time, whether they used it once or ten times. Even if only a small percentage reach out, those are often the highest-risk individuals—and supporting them could prevent workplace disruptions, legal exposure, or worse.

    That said, we do provide quarterly impact reports with anonymized data so you can track engagement, see service trends, and evaluate long-term impact based on real-world metrics—not just assumptions.

  • Partnering with PromisePoint helps your organization mitigate serious legal and reputational risk. When employees face domestic violence, stalking, or threats, those issues don’t stay at home—they often escalate into the workplace. There have been multiple cases where abusers showed up on-site, putting both the targeted employee and their coworkers at risk.

    Our services act as an early intervention system. By giving your staff confidential, specialized support, you can prevent these crises from escalating—and document that your company provided proactive, trauma-informed resources.

    If a worst-case scenario were to occur, being able to show that you had PromisePoint in place—an advocacy system tailored to victim safety—demonstrates your due diligence and drastically reduces your liability exposure. This isn’t just protection for your people. It’s protection for your brand.

  • You absolutely could try to build this internally—but it would take months, if not years, to create a trauma-informed advocacy program from scratch, vet it legally, train staff, and ensure 24/7 confidentiality protections. That’s assuming your team has the bandwidth.

    With PromisePoint, you’re up and running in weeks. No hiring, no retraining, no compliance risk. And unlike internal models, your employees get access to an independent, specialized team they can trust—without fear of retaliation or exposure.

  • We provide quarterly impact reports that include anonymized usage data—showing how many employees engaged with PromisePoint, what services they accessed, and their satisfaction scores from post-interaction surveys.

    These reports are designed to give your leadership team clear visibility into how PromisePoint is being utilized—and more importantly, whether it's creating meaningful impact.

    We’ll also track trends over time, so you can see where needs are increasing, what services are resonating, and how your investment is translating into improved employee safety and retention.

    Everything we share is fully confidential, fully anonymized, and structured to protect your workforce and your organization.

  • Billing is handled on a monthly basis, calculated per employee covered under your agreement. This approach keeps things simple, supports consistent cash flow, and aligns with most organizations’ internal accounting preferences.

  • If PromisePoint receives a subpoena for client records or testimony, our first step is always to notify the client—assuming we have safe contact information on file—and attempt to challenge or limit the scope of the subpoena through legal counsel.

    We are not a legal service provider, but we take confidentiality extremely seriously. All records are stored in encrypted systems, and we maintain strict protocols to avoid unnecessary exposure of client information.

    If we are ultimately compelled by court order, we comply—but only to the narrowest degree required by law, and only after exhausting reasonable measures to protect the client’s safety and privacy.

  • PromisePoint is not a law enforcement agency, and our advocates are not mandatory reporters.

    We do not automatically report disclosures of illegal activity. Instead, we prioritize the victim’s autonomy and safety. If an employee discloses something illegal—such as ongoing abuse, threats, or past incidents—we support them in making the decision that’s right for them.

    If the employee wants to involve law enforcement, we help prepare them, explain the process, and offer support along the way. Nothing is ever reported without their knowledge and written consent, unless a rare, legally mandated exception applies.

  • PromisePoint is designed specifically to reduce your liability—not create new exposure. By offering a confidential, third-party service, your organization can demonstrate that it provided access to trauma-informed support and resources for at-risk employees.

    If an incident were to occur after the employee contacted us, your company could show that you proactively offered access to advocacy, safety planning, and legal referrals through PromisePoint. That’s a critical liability buffer—especially when compared to doing nothing or relying solely on internal HR processes, which may not be equipped for these situations.

    In short, we don’t eliminate all risk—but we give you a documented, proactive safety measure that shows your organization took steps to prevent harm. That can be critical in legal proceedings, media response, and employee trust.

  • In-house solutions often sound appealing, but the reality is: they’re rarely built to the same standard—and they cost more long-term in time, training, and risk.

    To build what we’ve already created, you’d need to:

    • Hire and train specialized staff in trauma-informed care

    • Develop and maintain confidential intake and documentation systems

    • Create policies for legal disclosures, subpoenas, crisis response, and safety planning

    • Ensure separation from HR to maintain employee trust

    • And stay up-to-date on state-by-state legal frameworks for protection orders, stalking laws, etc.

    That’s a massive undertaking—and even then, you’re still liable for anything that goes wrong internally.

    With PromisePoint, you get all of that—immediately—under a neutral, third-party model that employees are far more likely to trust and use.

    So yes, you could try to build this in-house. But what you're really buying with us is speed, credibility, legal insulation, and employee safety—all without creating another internal liability for your organization.

  • All PromisePoint advocates are hired based on relevant experience in victim advocacy, crisis response, or related social service fields. We prioritize candidates with a background in trauma-informed care, safety planning, and legal system navigation.

    Every advocate also completes a proprietary, PromisePoint-specific training before taking any cases. This includes modules on confidentiality, de-escalation, protection order guidance, workplace-based advocacy, and navigating high-risk situations with discretion and professionalism.

    We don’t just train them once—we retrain annually, and we audit case handling to ensure consistency, compliance, and safety across the board.

    We also operate under strict internal policies around professional boundaries, documentation, and client follow-up—ensuring that every advocate acts with the integrity your employees deserve, and your legal team expects.